Raktim Singh

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Impact of artificial intelligence in banking sector

Impact of artificial intelligence in banking sector

In the past decade, the financial sector has witnessed a seismic shift in operations, customer relations, and services due to the rise of Artificial Intelligence (AI).

This burgeoning technology, particularly through its subsets of Machine Learning (ML) and Generative AI, has been instrumental in reshaping how financial institutions approach age-old challenges and opportunities.

Let’s embark on a comprehensive exploration of this revolution, looking at the empirical data and anticipated trajectory.


Historical Perspective

In the 1980s, the financial world was vastly different from what we know today.

At that time, a mere 5% of all trading was conducted through computer systems.

Traditional brokers, floor trading, and telephone calls were the primary methods through which trading occurred.

However, as technology began to advance, so did the means of trading. With the onset of the 1990s and the subsequent rise of personal computers, trading began to see a shift towards digital platforms.

Come the early 2000s, and the transformation was unmistakable. The burgeoning power of the internet revolutionized countless sectors, and finance was no exception. Almost overnight, the industry saw a surge in electronic trading.

By this time, nearly 70% of all trades were being executed electronically. This shift wasn’t just about convenience; it also brought about greater efficiency, transparency, and speed to the world of trading.

Now, let’s pivot to the present era. With the dawn of Artificial Intelligence (AI), trading has experienced yet another profound metamorphosis.

High-frequency trading (HFT), powered by AI algorithms, has become the dominant force in the equity market. This method, which involves making a vast number of trades in milliseconds, has become so prevalent that it now constitutes over 50% of all equity market volume.

This rapid evolution from manual to AI-driven HFT within just a few decades underscores the relentless pace of technological advancement and its deep-seated impact on the financial ecosystem.

Technical Underpinnings of AI in Finance

1.Neural Networks: In 2019, a study revealed that 27% of global banks were using neural networks for risk assessment, showcasing the growing trust in this technology.

2.Deep Learning: Research from the Bank of England suggests that deep learning models could help increase the accuracy of fraud detection by up to 20%.

Geographical Implications

The market value for AI in Fintech is projected to be USD 42.83 billion in 2023. By 2028, this figure is anticipated to climb to USD 49.43 billion, with a compound annual growth rate (CAGR) of 2.91% over the period from 2023 to 2028.

Gazing into the Future

As we stand on the precipice of a new era in finance, the horizon is being redefined by a powerful digital catalyst: Artificial Intelligence (AI).

The integration of AI into the financial sector is not merely a trend but a paradigm shift, one that promises to redefine the way we think about money, investments, and financial services.

According to a groundbreaking report by PwC, the statistics are staggering. A whopping 77% of financial institutions are expected to embed AI technologies into their operational infrastructure by 2025.

This isn’t just about embracing technology for the sake of modernity. There’s a very tangible incentive behind this mass transition. The projected benefits of this integration amount to an astounding $1 trillion.

But what does this mean for the average consumer, investor, or financial professional?

Firstly, Customer Experiences are set to Transform. As financial institutions leverage AI, consumers will witness a revolution in personalization and efficiency.

Imagine walking into a bank, and before you even speak, the AI system, through facial recognition, pulls up your account, recent transactions, and personalized product recommendations.

Or think of virtual financial assistants that understand your spending habits better than you, offering real-time advice and tailored investment suggestions.

Secondly, Risk Management will Reach Unprecedented Precision. With AI’s capability to analyze vast datasets in split seconds, financial institutions will be able to detect fraudulent transactions with unparalleled accuracy.

Loan approvals won’t just be based on traditional metrics but will incorporate a myriad of data points, ensuring that credit facilities are extended to those genuinely worthy and capable of repayment.

Next, Operational Efficiencies will Skyrocket. Redundancies and bottlenecks that currently plague many financial systems will become things of the past.

Automated AI-driven systems will ensure that processes, whether it’s customer onboarding or interbank transactions, are executed seamlessly, reducing costs and improving turnaround times.

Moreover, Investment Strategies will be Revolutionized. The days of solely relying on human intuition for stock picks may soon be behind us.

With AI-driven analytic tools, investors can access real-time insights, sentiment analysis, and predictive market movements, ensuring that their investment decisions are backed by data and not just gut feelings.

Lastly, Innovation will be Continuous. The integration of AI by 2025 isn’t the endgame. It’s just the beginning.

With Machine Learning – a subset of AI – systems will continuously learn, adapt, and evolve. This means that the financial solutions of tomorrow will be perpetually optimized based on evolving data patterns and consumer behaviors.

In conclusion, as we gaze into the future, it’s clear that AI’s role in shaping the financial landscape is monumental. For consumers, professionals, and institutions, the promise is one of enhanced efficiency, unparalleled insights, and a level of personalization previously deemed unattainable.

The future isn’t just about technology; it’s about a better, smarter, and more inclusive financial world for all.

Skill Development and Training

McKinsey reports that demand for AI and machine learning experts in finance has grown by 60% in the past year alone.

Consequently, universities and e-learning platforms have seen a 40% surge in enrollments for AI and finance-related courses in the last two years.

Environmental Considerations

A 2020 study showed that training a single AI model can emit as much carbon as five cars in their lifetimes. Consequently, 65% of global banks have pledged to make their AI operations carbon neutral by 2030.

Customer Education

A survey by Accenture found that while 83% of consumers are open to AI-driven financial tools, 60% wish for clearer information on how their data is used and the logic behind AI-driven decisions.

Startups: Breeding Grounds of Innovation

According to Crunchbase, AI-driven fintech startups raised $25 billion in funding for the first half of 2023.

Notably, companies like Lemonade, an AI-driven insurance startup, saw its valuation skyrocket to $3 billion within four years of its inception.

Global Collaborations

Recognizing AI’s global impact, 72% of G20 countries have initiated cross-border fintech collaborations, focusing primarily on standardizing AI-driven financial operations and data sharing.

With AI predicted to add $13 trillion to the global economy by 2030 (according to McKinsey), its role in finance is both transformative and pivotal. As data keeps driving decisions, the symbiosis of AI and finance will continue to redefine our economic landscape.

  1. Enriched Customer Experience: Beyond Traditional Services

a. Chatbots and Virtual Assistants: One might be surprised to learn that as per a Gartner prediction, 85% of customer interactions will not require human intervention by 2025. This incredible evolution is largely credited to ML-powered chatbots that enable swift, accurate, and real-time responses, presenting a win-win situation: institutions save on operational costs, and customers receive quicker service.

b. Personalized Banking: The paradigm of one-size-fits-all in the banking sector is fading. ML algorithms can sieve through individual transaction data to customize financial advice, suggest relevant products, or even notify users about any unusual spending behavior.

A pertinent piece of data here is an Accenture survey, which reported 83% of consumers being open to sharing their data for personalized experiences.

  1. Fortified Risk Management:

    Leveraging AI’s Predictive Powers

a. Adaptive Fraud Detection: With global card fraud losses hitting $397.40 billion in 2022, according to the Nilson Report, fraud detection is of paramount importance. ML provides a robust solution by examining millions of transactions in the blink of an eye, detecting suspicious patterns, and raising instant alerts.

b. Revolutionizing Credit Scoring: The conventional metrics for determining credit scores have often been under scrutiny for not painting a comprehensive picture of an individual’s financial stability. Enter AI and ML. They scrutinize a myriad of data points, even non-traditional ones, ensuring more holistic credit assessments.

  1. Investment and Trading: The Algorithms are Taking Over

Algorithmic Trading: The stock market scene has been dramatically altered with the onset of high-frequency, ML-based trading. In the U.S alone, algorithmic strategies account for roughly 50% of equity market volume, as reported by CNBC.

Robo-Advisors: The ascent of these algorithm-driven investment platforms has been nothing short of spectacular. According to projections by Deloitte, by 2025, robo-advisors could be overseeing assets worth an astronomical $16 trillion, a significant leap from the $2 trillion in 2020.

  1. Process Automation: The Drive for Efficiency

Seamless Customer Onboarding: Generative AI’s capability to parse through documents, seamlessly perform KYC verifications, and enroll customers can compress a process that once took days into mere minutes.

Optimized Predictive Analysis: Financial institutions now deploy ML to anticipate cash withdrawal patterns at ATMs, ensuring they’re always adequately stocked. This not only ensures customer satisfaction but significantly trims the overheads linked with cash logistics.

  1. Financial Forecasting: The Crystal Ball of the Modern Age

By sifting through expansive datasets, ranging from Twitter sentiment analysis to global macroeconomic indicators, Generative models and ML have the prowess to make astoundingly accurate market movement predictions. Hedge funds around the globe are increasingly leaning on these AI models, often finding them outperforming traditional forecasting methods.

Examples of artificial intelligence in financial markets

  1. Enriched Customer Experience:

JPMorgan’s COIN: Historically, processing legal documents was a painstakingly laborious process that demanded precision and a vast number of human hours.

JPMorgan’s COIN, leveraging the prowess of AI, now processes these documents in mere seconds, an endeavor which traditionally consumed an astonishing 360,000 human hours annually. This incredible efficiency not only minimizes errors but also translates to considerable cost savings, positively impacting JPMorgan’s financial health.

Bank of America’s Erica: Erica, an AI-driven virtual assistant, has transformed the way Bank of America interacts with its customers. Having registered over 1 billion interactions since its inception, Erica stands as a testament to the high demand and effectiveness of AI-enabled interfaces in simplifying banking experiences for users.

  1. Fortified Risk Management:

Mastercard Decision Intelligence: Fraud prevention remains a paramount concern for financial institutions. Mastercard’s Decision Intelligence, bolstered by AI, has made significant strides by slashing the instances of false declines by a staggering 50%.

To put it in perspective, these false declines, which refer to genuine transactions being incorrectly flagged for fraud, equate to a colossal $118 billion in missed sales opportunities globally, according to Aite Group. This showcases the enormity of financial implications associated with enhancing fraud detection accuracy.

Kabbage: Access to credit is a pivotal aspect for small businesses. Kabbage, harnessing its AI algorithms, has carved a niche by approving over $9 billion in loans for more than 200,000 small businesses. These numbers are especially significant considering that a significant proportion of these businesses might have found doors shut at traditional banks.

  1. Investment and Trading:

BlackRock’s Aladdin: Asset management in today’s digital age demands cutting-edge tools. BlackRock’s Aladdin, powered by AI, oversees a staggering $21.6 trillion in assets, providing an illuminating insight into the enormous potential and dependence on AI in the asset management space.

Numerai: The concept of crowdsourcing has found a lucrative application in the financial sector. Numerai, tapping into the collective intelligence of data scientist contributors globally, has disbursed over $90 million in payouts, emphasizing the profitability and effectiveness of crowd-sourced, AI-backed financial models.

  1. Process Automation:

Goldman Sachs Contract Intelligence (CoIN):  Efficiency is the name of the game in the world of finance.

By transitioning to CoIN, Goldman Sachs has recaptured about 360,000 hours annually, which would have otherwise been spent on manual document reviews. This time saving, when monetized based on the average hourly rates of finance professionals, translates to multi-million-dollar savings each year.

DBS Bank’s Jim: Recruitment is a critical yet time-consuming process for any institution. During its pilot phase, DBS Bank’s AI tool, Jim, showcased the game-changing potential of AI in HR by screening over 7,000 resumes and answering nearly 2,000 queries from candidates, emphasizing the revolutionary efficiency AI brings to HR operations within financial entities.

  1. Financial Forecasting:

AlphaSense: In the fast-paced world of finance, timely information is crucial. Users of AlphaSense, which boasts over 1,000 enterprise clients, have experienced a 50% reduction in research time, underscoring the importance of AI in enhancing productivity and facilitating swifter investment decisions.

Kensho: Being acquired by S&P Global for a whopping $550 million speaks volumes about Kensho’s value proposition. With major financial clients like Bank of America and JPMorgan in its roster, Kensho solidifies the indispensable role AI plays in accurate financial forecasting and analysis.

The Flip Side: Challenges in the AI-driven Financial World

For all its merits, AI’s integration in finance isn’t devoid of hurdles:

Data Privacy Concerns: An inevitable offshoot of a data-driven approach is the growing apprehension over potential data misuse or breaches. The financial sector is responding with stricter adherence to regulations like GDPR and CCPA.

Ethical Implications: AI systems, if not meticulously calibrated, can inherit biases, which could manifest in discriminatory practices like biased loan decisions. Financial institutions are under the onus to ensure that AI tools are transparent and free of prejudices.

Employment Ramifications: The automation wave might jeopardize several jobs, especially those revolving around repetitive tasks. Yet, there’s a silver lining. As a World Economic Forum report points out, while AI could potentially displace 75 million jobs by 2025, it’s also poised to create 133 million new ones, emphasizing the pressing need for upskilling and reskilling.


Artificial Intelligence, in its many avatars, is undeniably reshaping the financial landscape. From streamlining operations to revolutionizing customer interactions, its imprint is undeniable and largely positive.

However, the road ahead requires careful navigation, balancing the myriad advantages with the emerging challenges. With prudent, informed, and ethical application, AI can lead the financial sector into an era marked by unparalleled efficiency, robust security, and enhanced inclusivity.



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