Raktim Singh

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Open Banking (OB) – WHAT, HOW, WHY NOW?

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Open Banking (OB) ..WHAT…HOW…WHY NOW?

In many countries, Top 3- 4 banks are having banking accounts(A/C) of the entire banking population.

Bank customer has a sticky relation with his bank as many things is linked to his bank A/C (Salary A/C, Credit Card..)

The customer has also given his bank A/C to many other utility companies (Electricity, the gas company..to pay bills from his bank A/C).

It’s difficult for a customer to switch A/C from his current bank.

In many cases, these Top banks are still running old legacy systems. They are slow to offer a new innovative solutions to their customers.

Result: Customer is not able to avail of new features.

OB will mandate banks to share the consumer data( after his consent) with third parties(TP) via APIs.

With this, TP can develop more features on top of the existing features offered by these TOP banks.

More choices for a bank customers.

But watch out for these points
1.Old bank will have to invest a lot of effort to offer APIs from their legacy systems.
2.Privacy/Usage of Customer data.
3.Each country is coming up with its own API specification. European country’s OB API specs are different from SEA countries or ANZ.
No global standards for common banking operations.

Re-imagined Wealth Management System (WMS)

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Re-imagined Wealth Management System (WMS):

1.Easy On-boarding & KYC :Provide good experience by using WhatsApp Video call.
In many big banks, which had acquired other financial entities, there are duplicate CIF in their database. Clean that & provide correct 360 view.

2. GAMIFICATION for RISK PROFILING: Don’t ask 30 boring questions? Use interactive 4D game based on say, MONOPOLY & do RISK Profiling/Portfolio Creation.

3. INTEGRATION with SOCIAL MEDIA :Stock price is a favorite topic during tea. Integrate with social platform ( can be closed group). My friends can share their views on a stock/Rank that stock. Gamify that.

4. Structure Product (SP): Automate your process & offer personalized SP. Don’t confuse him with jargons like knock in/knock out. Simplify investing for him.

5.OPEN BANKING :In case customer is having accounts in multiple banks, aggregate that data by OPEN banking API & provide full view to customer.
Offer Personalized products based on this data. Allow him to create rules for SIP. Allow SIP on all days.

6. Engage with Full Family: Today investing is a boring/complex topic. Provide incentive & change the saving/spending habits of family.
Bring Fun here. Happy family will take better investment decisions.