Raktim Singh

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Enterprise AI for CX
Artificial Intelligence

Enterprise AI for CX: When Personalization Becomes a Liability

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Skill Erosion in the Age of Reasoning Machines
Artificial Intelligence

Skill Erosion in the Age of Reasoning Machines: The Silent Risk Undermining Enterprise AI

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The Action Boundary:
Artificial Intelligence

The Action Boundary: Why Enterprise AI Starts Failing the Moment It Moves from Advice to Action

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When Enterprise AI Makes the Right Decision for the Wrong Reason
Artificial Intelligence

When Enterprise AI Makes the Right Decision for the Wrong Reason: Why “Correct” Outcomes Can Still Break Trust, Compliance, and Scale

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